FAQs
Frequently asked questions
TRONIX is compatible and fully supported using the Google Chrome browser. If you already have Google Chrome installed, take a few minutes to check that...
Wed, Sep 2, 2020 at 4:35 PM
What is the preferred screen resolution for running TRONIX and how do I change my screen resolution?
We recommend setting your screen resolution to 1280 x 1024 when running TRONIX. The procedure for setting your screen resolution is similar for most Windows...
Wed, Sep 2, 2020 at 6:12 PM
To edit details in your TRONIX user profile: Click the My Profile link on the User Menu. 2. Use the available fields to make changes to ...
Wed, Sep 2, 2020 at 4:46 PM
To change your TRONIX password: Click Change Password in the User Menu. 2. Enter your new password and confirm it using the New Password and...
Wed, Sep 2, 2020 at 4:53 PM
For more details on how to request a forgot password link, see Reset Password for more details. Note: If you are still experiencing issues resetting yo...
Tue, Oct 18, 2022 at 5:13 PM
You can add a Co-Buyer to a deal by selecting the Add Co-Buyer button in the top-right corner of the Customer panel in the New Deal entry. This will ...
Wed, Sep 2, 2020 at 5:00 PM
Menus are directly related to the deal type that you are currently working on. Make sure that you have created menu templates for all deal types offered by ...
Wed, Sep 2, 2020 at 5:26 PM
TRONIX no longer provides integration support for Paylink financed agreements and any products selected for Paylink financing will need to be processed via ...
Tue, Oct 18, 2022 at 1:56 PM
To learn more about submitting and transmitting contracts and to view business that has not been submitted, see these solutions: "Create Transmitta...
Wed, Sep 2, 2020 at 5:50 PM
When a user adds a new lender in TRONIX, the lender affiliation allows the system to recognize situations where lender-specific forms are required. This wil...
Wed, Sep 2, 2020 at 6:13 PM