Cancel Quote

This feature allows you to provide your customer with a refund quote for canceling their vehicle service contract or prepaid maintenance contract. To obtain cancel quotes for all other products, please contact your contract administrator. Refunds are based on the unused miles or months of the contract. This option is only available for contracts that are already in TRONIX.Icon

 

Cancel Quotes are only available for CareGard VSC and Maintenance Contracts. For other CareGard products, please call 1-800-856-0990 to obtain a cancel quote or email information to: cancels@afgusa.net.

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See the contract provisions for specific cancellation refund calculations. 

When a customer wants to cancel their vehicle service contract or prepaid maintenance contract, you will use the Cancel Quote feature to provide your customer with a refund quote.

  1. Select Cancels > Cancel Quote from the left navigation menu.

2. In the initial Cancel Quote dialog, you will begin the process of providing a cancellation refund quote.


ItemDescription
Search Type

Select the search type to find contracts:

  • Contract Number - You can perform a partial search here. For example, if the contract number is 4337329, you can enter 433 and TRONIX will pull up all contracts beginning with those numbers.
  • VIN – Enter the Vehicle Identification Number. 
Search ValueEnter the contract number or VIN.
SearchClick this button to search for customer’s contract.

3. The search results will display. To request a cancel quote, click the blue hyperlink next to the contract. 

4. A second Cancel Quote dialog opens where you must confirm that this is the correct contract by clicking Yes

5. A third Cancel Quote dialog opens where you will enter information related to the cancellation:


ItemDescription
Cancel DateBy default, today’s date is displayed. Enter the actuall date of the cancellation if it is not today’s date.
Cancellation MileageEnter the mileage of the vehicle at the time of the cancellation.
Cancellation ReasonSelect a reason for the cancellation from the drop-down menu. Your choices include:
  • Customer Request
  • Repossession
  • Sale Unwound
  • Totaled
  • Trade In
Any claims in last 60 days?Indicate whether or not this customer has had any claims in the last 60 days against the contract they are canceling by clicking Yes or No.

Note: Claims on contracts may affect the cancel quote. Please see the contract provisions for specific refund calculations.

ExitClick this button to cancel and exit out of the cancellation process.
Get QuoteClick this button to obtain the cancel quote.

6. A final Cancel Quote dialog appears containing the cancel quote and refund details. When you are finished reviewing these details, you have two options:


ItemDescription
Print Quote
Click this button to print out the cancellation paperwork for the customer. As indicated at the top of the next dialog, the quote is only good for 14 days from today’s date.
BackClick this button to return to the previous dialog. 


7. If you click Print Quote, TRONIX displays the cancellation request paperwork.

        8. Click the Printer icon in the top-right corner of the dialog to print the Cancellation Request and hit Done.

Submitting Cancellation Paperwork to TPA

To submit the cancellation request paperwork to the TPA:

  1. Print the cancellation request paperwork (see the final step in Cancel Quote).
  2. Contact your TPA for specific submission requirements.